Business Analyst

Warsaw, Poland
Full Time
Enterprise Business Systems

Business Analyst

Location: Warsaw, Poland / Remote work opportunity

We equip changemakers with transformative technology products, knowledge, and services so they can make social change. We connect unlikely collaborators, including NGOs, social activists, hackers, IT specialists, funders, local authorities, and business partners, thus generating innovative solutions to social challenges. TechSoup Europe (headquartered in Warsaw) leads the design and delivery of TechSoup programs in Europe.  It also supports the TechSoup Global Network of non-governmental organizations (NGOs) that manage a variety of technology capacity-building programs serving communities in nearly every region of the world.

Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit customers. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology.

Position Summary

As a Business Analyst, you will provide direction for the successful completion of development and support of processes, plans, and procedures. You will analyze business requirements and identify potential areas for improvement. You will be responsible for developing business requirements, staying in contact with stakeholders, tracking bug reports and change requests, and ensuring their timely resolution.

As an IT Business Analyst, you will be also facilitating workshops with technical and business stakeholders. Serve as technical lead on infrastructure projects as assigned.

Your duties and responsibilities

  • Reviewing and/or identifying business requirements and processes through analysis, within IT projects.
  • Facilitating the negotiation of functional and non-functional requirements among multiple stakeholders.
  • Identifying the current and future-state business processes.
  • Ensuring that all documentation reflects the current status of changes and outstanding issues.
  • Facilitating design sessions with the implementation team to define solutions.
  • Delivering elements of systems design, business rules, wireframes, prototypes, or other detailed deliverables.
  • Focusing on several systems and integrating those systems to deliver maximum efficiency and business value.
  • Improving business processes impacted by the technology changes.
  • Conducting testing including functional, regression, user acceptance to verify the client’s needs are met.
  • Conducting workshops for stakeholders.

Skills you'll need to accomplish your duties


  • University degree in computer science, economics or related discipline.
  • 2+ years of experience in related field
  • Strong analytical skills and experience in designing modern web applications.
  • Strong knowledge of BA standards, best practices and tools. Direct hands on experience with writing requirements/user stories.
  • Excellent communication skills.
  • Ability to anticipate potential problems, determine and implement solutions.
  • Ability to develop relationships with Business and IT specialists,
  • Knowledge of UX aspects and processes modelling notations/tools (UML/BPMN; Enterprise Architect, etc.).
  • Experience in training staff on how to use systems and tools, present prototypes and mock-up and ready solutions to stakeholders.
  • Familiarity with ITIL or other project management methodology.

For your contribution and passion, we can offer...

  • A supportive environment that provides a work-life balance.
  • Benefits package: Premium medical plan, life insurance, pension program PPE, Multisport card
  • Team-building events
  • A range of opportunities to grow within the organization.
  • An attractive international working environment where you can meet many new, inspiring people from across the world.
  • Possibility to gain experience in social enterprise at a global scale.
  • Broad training opportunities (online and offline).

An amazing job at a social enterprise supporting non-governmental organizations all over the world is waiting for you. Join our team now!


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