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Program Development Manager

Program Development Manager, TechSoup Global Network
San Francisco, CA

 

We are a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives.

TechSoup’s Global Network comprises 65 leading capacity-building nonprofits from around the world who work in concert to deliver our technology programs and collaborate on new solutions because as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!

Position

The Program Development Manager will play a central role in launching new services, products and programs across the globe ensuring that our partners have the relevant information and materials to successfully promote, support and develop these offers.  We are looking for a great collaborator who is outcome and process oriented.  You will work across teams within TechSoup and across our global partner network.  Planning, communicating, listening and ensuring positive outcomes are all important for success in this position. 

The successful candidate will have a mix of project management and program management experience, a background in technology and how it can be used by nonprofits for social good, and excellent communication skills.

Duties and Responsibilities

  • Plan, coordinate and help execute global launches of new network programs.
  • Assess launch processes periodically and revise as appropriate; ensure that all related processes are adequately documented.
  • Develop and curate templates and materials that support new programs; these materials will help partner teams understand the specific product or service, its value to their nonprofit communities, and success criteria including SLAs.
  • Maintain an up-to-date dashboard on what programs and services are offered in each country across the Network and how each is performing; critical that you understand what factors are contributing to the relative levels of success for various offers in different countries.
  • Identify program gaps across the Network and work with the Corporate Relationship managers on strategies to expand programs to more countries.
  • While this role will be global in scope, it will work especially closely with our partners in Africa and Latin America in order to identify technology offers of greatest need and to help develop effective strategies to advocate for more programmatic resources to be directed towards these regions.

Qualifications

  • 4-6 years of experience working in project and/or program management in an international environment.
  • Strong organizational skills where the candidate has managed multiple work streams, remote contributors and balanced competing claims for attention and time.
  • Familiarity with technology and barriers to its adoption and use, preferably within the social services and/or nonprofit sector.
  • Excellent communicator used to working with remote colleagues and stakeholders, including with non-native English speakers.
  • Ability to speak foreign languages highly desirable.
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