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Senior Manager, IT Infrastructure Operations

Senior Manager, IT Infrastructure Operations

Full-Time, Exempt position

*We are accepting remote candidates based in the United States


We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives.


But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.


We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!




TechSoup Global is seeking a Senior Dev-Ops Manager with extensive IT experience to help build, operate, and support the next generation Platform solutions of TechSoup Global. We are looking for a passionate DevOps and IT infrastructure Operations expert with experience delivering high quality platform solutions that support a variety of customer use cases. We want someone who can work well in AWS, Azure, and traditional On-Premise hosting environments managing the operational workloads that support TechSoup’s business requirements. The individual will also have experiencing implementing and supporting cloud infrastructure IaaS systems, Linux servers, and Content Management Systems such as Drupal and SharePoint.


As a senior member of the TSG Community & Platform team, you will work closely with the Senior Director of Community and Platform and the VP of Enterprise Architecture to help develop TSG social and e-commerce applications. You will manage a team of DevOps and Infrastructure engineers who work in a variety of different systems that leverage various technologies supporting our business applications and customer-facing platforms. You will have responsibility for helping build and support our next-generation individual and shared platforms to scale for a complex global, multi-language suite of systems to serve a wide variety of users and programs, some of which haven’t yet been defined.


Duties and Responsibilities


  • Oversee the management of DevOps critical infrastructure systems that support business serviceability
  • Act as a liaison to the Sr. Director of Community and Platform, platform DevOps Engineers, Software Development engineers, and business leaders.
  • Oversee the management of the Enterprise’s Infrastructure Application framework, including Hosting platforms, Domain, Certificate, Monitoring and Management platforms.
  • Manage DevOps and Infrastructure team members responsible for TechSoup’s technical platform operations, sharing their success metrics and able to report out on their work results, challenges and progress.
  • Oversee Incident Management processes and escalation procedures and processes.
  • Coordinate with other DevOps Engineers the execution of tasks related to Infrastructure DevOps initiatives as directed by the Sr. Director of Community and Platform.
  • Work with business teams on the creation and management of SLAs specific to platform serviceability.
  • Drive ideas that can scale across multiple user bases, and multiple countries.
  • Partner with product managers and designers to develop a deeper understanding of the organization to help inform design and development of relevant feature/functions.
  • Provide leadership to the team both at strategic and tactical levels; engage with staff to support their work and their professional development.




  • 10+ years experience with a solid background in the fundamentals of software engineering, web development, and scalable systems architecture.
  • Experience in managing a team of Engineers.
  • Expertise in web infrastructure and application development.
  • Deep understanding of best practices in security, SDLC practices, Internet protocols, automation tools, and have experiencing building and supporting the infrastructure that hosts web-based applications.
  • Excellent communication skills and able to communicate complex technical topics to business.
  • Strategic thinking, team player, project management skills.
  • Strong alignment with TechSoup’s core values: Promote Trust, Show Courage, Be Resourceful, Strive for an Equitable Planet, Be Relevant, Inspire



TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

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