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Validation Support Specialist - Tier 1


Validation Support Specialist - Tier 1

Full-Time, Non-Exempt, Contract position in San Francisco, CA

 

We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives.

 

But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.

                                                                                               

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!

 

Position

 

The Tier 1 Validation Support Specialist processes account validations for product donations and services requested by customers, based on the eligibility requirements of TechSoup Global and its partners. This position will be working closely with our San Francisco staff. The Tier 1 Validation Support Specialist may also be required to field internal inquiries and perform outreach to customers.

                              

Duties and Responsibilities

 

  • Follow established procedures to verify the nonprofit status of organizations and thereafter validate approved organizations to receive product donations or nonprofit offers.
  • Communicate with internal teams and maintain an active presence via email, chat support and other remote communication tools. 
  • Ensure the accuracy and thoroughness of organization data in multiple database systems.
  • Attend and actively participate in meetings to increase knowledge, efficiency, and effectiveness.
  • Maintain individual productivity and quality performance against department standards, setting goals and seeking guidance or intervention to achieve desired results.
  • Perform other duties as requested by Department Manager or Team Supervisor.

 

Qualifications

 

  • Intermediate knowledge of Microsoft Office Application Suite, Google applications and CRM or other database systems. Familiar with standard computer hardware, and Internet navigation proficiency. Zendesk experience a plus.
  • Excellent customer service orientation with the ability to be polite and patient.
  • At least one year of experience in a high-volume contact center ideal.
  • Demonstrated ability to be punctual and adhere to attendance policies.
  • Ability to communicate orally and in writing in a clear and straightforward manner.
  • Ability to make decisions and solve problems while working under pressure.
  • Ability to handle multiple projects and tasks. Ability to research, prioritize and organize work effectively.
  • Ability to work independently as part of a decentralized team to resolve problems and handle requests.
  • Ability to take in new information in a classroom environment as well as independently.

 

 

Education

 

  • G.E.D. or equivalent

 

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

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