Program Operations Manager, NGOsource
- Full Time
Exempt, Full-Time, Remote
We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987,we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe –all committed to helping nonprofits fully access the profound power of technology and a connected world —and use it to improve lives.But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals. We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!
The Program Operations Manager is a leadership role on the NGOsource team requiring a proven track record of developing and monitoring operations at a fast-paced organization or program, as well as skills in managing a team. The role will focus on business strategies, design, implementation, and supervision of NGOsource operations, including management and training of Program Coordinators, streamlining and overseeing the equivalency determination (ED) pipeline, acting as a primary point of contact with grantmaker members, and working with the Director of Strategic Operations to develop business and market strategies, financial models, and international operations guidelines. This position reports to the Director of Strategic Operations, NGOsource.
Duties and Responsibilities
Manage, and monitor a system for tracking the flow of EDs among the program’s operational and legal teams.
Manage a team of two or more program coordinators, by providing training and development opportunities, tracking their work, and delegating as appropriate.
Act as a primary point of contact for grantmaker membership inquiries and requests, such as requests for information, updates or additions to NGOsource services, requests for case studies and/or testimonials, onboarding of new members, and changes and/or problems with fulfillment.
Work with the Director of Strategic Operations to develop and implement strategies for retention and satisfaction of existing members and cultivation of new members.
Streamline and define current service offerings and support the development of new philanthropic service offerings.
Manage Beta testing of NGOsource services, with the product manager and tech teams.
Process daily ED administrative tasks, as needed.
Minimum of five years of substantive work in a role such as project/program management, administrative lead, or operations manager, ideally in a nonprofit environment, though not required.
Excellent management and organizational skills, as well as analytical capabilities.
Excellent interpersonal skills and a positive attitude.
Ability to effectively understand and communicate complex information, including legal information, with a sophisticated audience, both in written and verbal communications.
Demonstrated ability to communicate effectively with a broad range of constituents, including executives, senior management, foundation clients, technology teams, business teams, and NGO recipients.
High degree of professionalism.
International experience and global orientation highly desirable.
Language skills preferred but not required.
Willingness to occasionally work non-standard business hours to accommodate time-zone variances.
Skilled at defining, designing, and implementing complex business and operational processes.
Experience in training and mentoring operations and deployment teams, and/or customer service professionals.
High attention to detail and commitment to accuracy, with strong problem-solving skills.
Excellent teamwork skills.
Bachelor’s degree preferred; paralegal training may be helpful, but not required.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, maritalor domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.